Refund and Cancellation Policy

Last updated: November 9, 2026

Kerux is sold by our online reseller Creem, the Merchant of Record for all our orders. Creem handles payments, taxes, invoices and refunds. Charges appear on your card statement as CREEM*KERUX.

Free trial

Every organization starts with a 10-day free trial with all features, and no card is needed to start it. The trial is the way to try Kerux before paying. If you don't choose a paid plan, you are never charged.

Cancelling

You can cancel a subscription at any time from Settings > Billing in Kerux. Cancelling stops the next renewal; you keep access until the end of the period you already paid for. Monthly, quarterly and yearly subscriptions renew automatically until you cancel.

Prepaid credits

Voice note credits expire 3 months after purchase, and voice notes in your own voice are turned on for your account the moment the payment goes through; credits not used by then are lost and are not refunded. Settings > Billing shows how many credits expire next and when. Search credits don't expire.

Refunds

Payments are not refundable, including partial periods after you cancel, except where the law requires a refund. If you believe the law gives you a right to a refund, write to support@usekerux.com. Any such refund is processed by Creem, our Merchant of Record, to the original payment method.