What arrives and when
Replies, messages, new connections and followers arrive at any hour, day or night.
Check schedule
Kerux checks for invitations you received and profile views on this schedule when a campaign starts from that event (Invitation received or Profile view, see Triggers) on that account. Without such a campaign, invitations are still checked for the inbox’s Invitations tab: once an hour from 7 AM to 10 PM on weekdays (every 2 hours on Saturday and Sunday), once an hour from 10 PM to midnight, and once every 2 hours from midnight to 7 AM. One check serves both. It also reads your chats from time to time as a backup, in case LinkedIn missed telling it about a message.
On the campaign’s start box and in its Triggers tab, an Invitation received or Profile view trigger shows when Kerux last checked and when it checks next (for example “Checked 3 minutes ago · next in 12 minutes”).
To check sooner, open the campaign’s Triggers tab and click Check now on the trigger (owners and admins): Kerux looks on LinkedIn right away and says how many people it found, how many are new and how many started the campaign. You can do it 3 times a day per trigger; the button shows how many you used, for example Check now (1/3 today), and the count starts again at midnight in your workspace’s time zone. Each person starts the campaign only once, so someone Kerux already saw isn’t counted as new.
Your account’s time zone is taken from the browser of whoever connected the account. To change it, click Connect accounts, then Manage on the account’s row and Settings: hours, limits, pacing, and pick the Timezone.
Why some things take a while
LinkedIn announces messages, new connections and new followers, so Kerux gets them as they happen. It doesn’t announce invitations you receive or profile views, so Kerux checks for them on a schedule. Each kind of check is limited to about 100 a day per LinkedIn account. On a weekday the schedule above uses about 66 checks for invitations and about 66 for profile views, well under that. Checks are spread over your daytime, when someone can act on them, and slow down at night, when a person would be asleep. That keeps your account safe and leaves room for what matters most: sending your invitations and messages. See Understanding limits for how these limits work.Your campaigns never wait for these checks
Before a campaign sends a message, Kerux checks that conversation for a new reply, whatever the schedule above says. If the person already answered, the message isn’t sent and the reply is handled like any other.A profile view or invitation hasn't shown up yet
A profile view or invitation hasn't shown up yet
Check the time in your account’s time zone. With a campaign that starts from that event, give it up to 15 minutes during the day (30 on weekends). From 10 PM to midnight it can take up to an hour, and from midnight to 7 AM up to 2 hours. Without such a campaign, a new invitation shows in the inbox’s Invitations tab within about an hour on weekdays (up to 2 hours on weekends and from midnight to 7 AM). LinkedIn only shows the full list of profile viewers to Premium accounts, and anonymous viewers never appear.
A new connection shows up hours later
A new connection shows up hours later
LinkedIn sometimes takes up to 6 hours to report that an invitation was accepted. Kerux starts the next step as soon as LinkedIn reports it.
LinkedIn asked Kerux to slow down its checks
LinkedIn asked Kerux to slow down its checks
When LinkedIn asks Kerux to slow down for one kind of check on an account (for example invitations received), that check is skipped and Kerux tries again at its next scheduled time, by itself. Campaigns keep sending, and replies and messages keep arriving. See Understanding limits.
The automation says Not checking, or that the last check failed
The automation says Not checking, or that the last check failed
The line under an Invitation received or Profile view automation says why Kerux isn’t checking:
- Not checking: the LinkedIn account is disconnected or is paused: reconnect or resume it in Connect accounts. Checks start again by themselves.
- Not checking: no LinkedIn account is connected: connect one, or pick another account for the automation.
- Last check …: LinkedIn asked to slow down: Kerux waits and checks again at the next scheduled time. Nothing to do.
- Last check …: LinkedIn needs the account to sign in again: click Fix on the account’s row in Connect accounts, then Reconnect.
- Last check …: LinkedIn didn’t answer or Last check … failed: Kerux tries again at the next scheduled check, by itself.
Check now is greyed out or says I used today's checks
Check now is greyed out or says I used today's checks
Each automation has 3 manual checks a day, and Kerux doesn’t check again within a minute of the last check (Checked less than a minute ago. Try again in a minute.). When the 3 are used, you see You used today’s manual checks. Kerux keeps checking on its schedule. Nothing is lost: the schedule above goes on by itself.
Check now says LinkedIn didn't answer
Check now says LinkedIn didn't answer
LinkedIn didn’t answer that check. Kerux tries again at the next scheduled check, by itself. If it says No LinkedIn account to check, connect or resume a LinkedIn account used by the automation.
Can Kerux check more often?
Can Kerux check more often?
Not without risk to the account. The checks go through LinkedIn, and checking much more often than a person would is one of the things LinkedIn watches for.