Skip to main content
When someone reacts to a LinkedIn message (a thumbs up, a heart, a laugh…), Kerux shows it in the inbox and on the contact’s history, like LinkedIn does.

​
Where you see reactions

  • In the inbox: small emoji under the message. Hover over one (or tap it on a phone) to see who reacted: “They reacted 👍” or “You reacted ❤️” (your own reactions, made on LinkedIn, have a highlighted outline). A number shows when several people reacted with the same emoji.
  • On the contact’s history: “Reacted 👍 to your message”, with the first words of the message. If they take the reaction back, the history says “Took back a reaction to your message” and the emoji leaves the inbox.
Reactions show up shortly after they happen on LinkedIn.

​
A reaction is not a reply

A reaction counts as engagement (it adds to the contact’s engagement score), never as a reply: a campaign that stops on replies keeps going, the conversation doesn’t show as unread, and reply types aren’t used. Use a reaction in a campaign in two ways:
  • If they react step (Automations): after a message, it waits the time you set (2 days by default). Reacted when they react to one of the campaign’s LinkedIn messages in that time (or already did), No reaction when the wait ends without one. A reply always wins: with Stop when the contact replies on (the default: the Replies switch in the campaign’s Settings) the contact leaves the campaign as with any reply; otherwise it follows Replied, if you add it. In Add a step it’s under Steps > Timing and Conditions > Contact actions (Reacted to your LinkedIn message). See Steps.
  • Reacted to a LinkedIn message (a Kerux event): a contact’s reaction starts another campaign, for example to send your booking link. Pick Any reaction or one emoji. The campaign’s steps get the emoji as Reaction (emoji) ({{trigger.reaction}}). See Start a campaign from what happens in Kerux.
There’s a ready-made campaign for it: Reacted to my message: send my booking link in Campaigns > New campaign. It writes your link with the workspace variable {{workspace.vars.calendar_link}}: set it in Integrations > Variables, or the message waits for it instead of going out without the link.

​
From the API and webhooks

GET /v1/conversations/{id}/messages returns each message’s reactions (emoji, count, and mine for your own). The webhook event linkedin.message_reacted fires when a contact reacts to one of your messages, and Event Rules can listen to The contact reacts to a message. See Webhooks.