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The Ask AI button (gold, at the top of every page, next to Search) opens your assistant. It reads your workspace (campaigns, what needs attention, LinkedIn accounts, email inboxes, the latest activity and errors) and answers in plain words. It also knows what your business does from your business profile, and writes in the tone of its selling style. Ask AI is part of the Pro and Agency plans (and the free trial). Try one of the suggested questions:
  • What needs my attention? Contacts stopped, sends to confirm, accounts or inboxes to reconnect, most urgent first.
  • How did this week go? Invitations, acceptances, messages and replies of the last 7 days.
  • Are there errors in the logs? The latest errors, which campaign and contact, and how to fix them.
  • Are my accounts working fine? The status of each LinkedIn account and email inbox.
Prefer Claude or ChatGPT? Connect Kerux to them and ask the same questions there: Use Kerux from Claude or ChatGPT.

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A small window you can move

Ask AI opens as a small chat window over the page, so the page keeps its place: the builder, its steps and any side panel stay where they were.
  • Move it: drag its title bar anywhere on the screen. It opens in the same spot next time, on this browser.
  • Minimize (the - button) sends it back into the Ask AI button. Close (the x button) or Esc hides it too. Click Ask AI again and your conversation is still there. A dot on Ask AI means an answer came in while it was hidden.
  • On a phone, it opens from the bottom of the screen, under the page’s header.

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Short answers, with the next step

Answers are short: the point first, with your real numbers, in a few lines. Each ends by offering the next step, for example “Want me to walk you through adding the wait?”. Tap the first suggestion under the answer to say yes, or ask anything else.

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Inside a campaign

Open a campaign and click the gold Ask AI button in the campaign’s bar. The assistant then looks at that campaign only: its steps, its numbers and why contacts are waiting, with suggestions for the messages. It also reads your business profile, so its suggestions are about what you sell, in your selling style’s tone. For example: How is this campaign doing?, Why are contacts waiting? or Is my first message good?

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Let Ask AI add the steps

Inside a campaign, Ask AI can make the change for you. Ask for it, for example What two more steps would you suggest?, Add an enrichment step before the email or Add a 3 day wait at the end.
1

Read the proposed change

Under the answer, a Proposed change card lists each change in one line, with its step’s mark and the step number you see in the builder: for example Find the contact’s work email before Send email (step 4) and Wait 2 days after Send email (step 4). Every text it would write (subjects, messages, notes) is shown in full under its line; Hide the texts folds them. A service that still needs to be connected says Needs setup. The card also tells you when a step uses credits for each contact, when a tag it adds starts another campaign, and when removing a wait makes a LinkedIn step go out right after the one before it.
2

Apply or dismiss

Click Apply. The new steps appear in the builder right away, highlighted for a few seconds. Dismiss leaves the campaign as it is.
3

Change your mind

Click Undo in the builder’s toolbar: the whole change goes back in one step.
What Apply does:
  • It changes the campaign’s draft only. It never launches, pauses or sends anything. In a draft campaign, nothing is sent until you launch.
  • In an Active campaign, the builder says Changes from Ask AI are in the draft and not live yet. Contacts keep the live version until you click Save live, even if you reload the page or open the campaign somewhere else. Discard (back to the live version) removes them (and any other edit that isn’t live yet). Contacts already in the campaign keep going, and a step a contact already did is never repeated.
  • Apply doesn’t use AI credits. The answer that proposed the change used them, like any answer.
  • After you apply, the first suggestion offers the next step, for example Improve the message in step 5 or How do I set up step 4?
Ask AI can add messages (LinkedIn, InMail, email, voice notes you record), waits, invitations, profile visits, follows, likes, tags, notes and tasks, checks such as “if they replied”, AI steps, and Find email or Verify email (Icypeas). Sendspark and Clay steps are added once those services are connected. It can also change a message, a subject or a wait, or remove a step. Ask AI can’t add webhooks or other calls to outside tools, links, web addresses or email addresses in your messages (unless your campaign already mentions that address), formatting such as HTML (it writes plain text), WhatsApp or SMS steps or change their texts (add them with + Add, because they go only to people who agreed to get them), and it can’t change accounts or settings, launch, pause, add contacts or delete a campaign. When you ask for one of those, it tells you where to click instead, and the card says what was left out. Tip: If the AI is unavailable, Ask AI still offers the common changes from your own words: a wait, a follow-up message, a Find email step or an “if they replied” check. Review the message text before you launch.

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When a contact needs you, the AI speaks first

Open a contact that stopped. Two quick ways:
  • On Home, under Needs your attention, click Fix next to a campaign with stuck contacts.
  • In a campaign’s Contacts tab, click the Needs attention number.
Both show the contacts that need you and open the first one’s journey. (In the builder, the red need attention on a step and Fix now in the campaign’s banner open a quick window with the fixes instead; see Follow your contacts.) Right on the step where it stopped, Kerux AI says what happened and offers the fix as buttons, for example: type a missing value and Save and continue, Send anyway, remove a variable from the message and retry, Open Connect accounts to reconnect one, or Try again. See Follow your contacts. What Kerux AI says there and the fix buttons don’t use AI credits. Ask me about this opens the assistant and asks why the contact stopped for you, so that answer uses credits like any other question. To have the AI speak only when you ask, open your account menu (bottom of the left menu), click Preferences and turn off Proactive under AI assistant. The setting is yours only, not your teammates’. The fixes stay one click away.

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Your previous chats

Every chat that got an answer is saved, only for you. Click History (the clock at the top of the chat) to see Your previous chats, open one and continue it, or delete it with Delete this chat. New chat (the + button) starts over.

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Good to know

  • The assistant never sends or launches anything. In a campaign it changes steps only when you click Apply, and only in the draft. The fix buttons on a stopped contact do exactly what they say, only when you click them.
  • On the top bar’s Ask AI (outside a campaign), it doesn’t change campaigns: open the campaign and use its Ask AI to add steps.
  • Members, admins and owners can use it. Viewers can’t.
  • Each answer uses a few AI credits, usually 1 or 2 (see Billing).
  • AI can be wrong: check before you change a live campaign.

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Common problems

Your organization used its AI credits for this month. They start again on the 1st of next month.
Wait a moment and ask again.
A step the change refers to is no longer in the campaign. Ask again: the new proposal uses the current steps.
The change would leave the campaign unable to run, or your role can’t edit the campaign. Ask again, or add the step yourself with + Add in the builder.