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Under your messages in the inbox, Kerux shows what LinkedIn says about them, like LinkedIn does:
  • Seen: under the last message the person saw. Hover over it (or tap it on a phone) to see when.
  • Delivered: your last message reached them, but LinkedIn hasn’t said they saw it.
  • Not seen yet: LinkedIn hasn’t said anything about your last message yet. Click or tap it for a reminder that people can turn read receipts off.
Seeing a message counts for your earlier messages in the same conversation too, the way LinkedIn marks a conversation seen.
LinkedIn only says a message was seen when the person shares read receipts (a privacy setting on LinkedIn that many people turn off). So Not seen yet never proves they didn’t read it: they may have read it with read receipts off.

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Where else you see it

  • The contact’s timeline: “Saw your LinkedIn message”, with the time. It’s added when they see something new, never twice for the same message.
  • Analytics: under Messages sent, the share seen (for example “51% seen”).
  • Home: the Seen column of the campaigns table.
  • A campaign’s steps: a Message or InMail step shows how many of its messages were seen.
  • API and webhooks: messages have delivered_at and read_at, analytics has seen and seen_rate, and the linkedin.message_read webhook fires when a contact sees a message (see Webhooks).
Analytics and Home count campaign messages only, and only people who share read receipts, so more of them may have read your messages.

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Use it in campaigns

  • The If they read it step (in sequences and automations) waits a few days after a message and then goes Seen or Not seen, for example to send a follow-up only to people who read your message and didn’t reply. See Campaign steps.
  • The LinkedIn message read trigger starts another campaign when a contact sees a message. See Start a campaign from what happens in Kerux.
Because people can turn read receipts off, plan for Not seen too: it doesn’t mean they didn’t read it. For campaign emails, Kerux tracks opens and clicks instead. See Email opens and clicks.

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Common questions

They read it with read receipts off. Once they answer, Not seen yet no longer shows under your message. Their reply is what counts: campaigns always react to the reply.
No. LinkedIn sends Kerux this information by itself; Kerux doesn’t ask LinkedIn for it.