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Pro plan. Call transcripts are part of Meetings, and summaries part of the AI assistant: both are in Pro and Agency (and the free trial). Each summary uses a few AI credits. See Plans and billing.
After a meeting with a contact, Kerux takes the transcript that Google Meet or Zoom already saved, adds it to the contact and writes a short summary of the call. Nothing joins your calls: no bot, no extra participant. Calls on other tools work too: on a computer, upload or record the call on the contact’s Calls card and it is transcribed on your computer, without the recording leaving your device. See Automations driven by calls.

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What you get on the contact

The contact page has a Calls card. For each call with a transcript:
  • The summary: what was discussed, how interested the contact sounded (high, medium, low or unclear), the key points, their objections and the next steps.
  • The follow-up date: when the contact asked to be contacted again (“call me next Tuesday”), Kerux adds a task for that day at 9:00 in your workspace’s time zone, assigned to the person whose calendar had the meeting.
  • View transcript: the whole conversation with each speaker’s name and the time in the call, for example [00:12:40] Lucía Gómez: We'd like to start in January.
The contact’s history also shows Call transcript added and Call summary ready.

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What to turn on in Google Meet

Google Meet saves a transcript only when:
  • The meeting’s organizer has a Google Workspace plan that includes transcripts (for example Business Standard, Business Plus or Enterprise). Free Gmail accounts don’t get transcripts.
  • Someone turns on Transcripts during the call: in Meet, click Activities > Transcripts > Start transcription. To start it on every call, open the event in Google Calendar, click the Meeting settings icon next to the Meet link and turn on Transcription under Meeting records.
Then in Kerux:
1

Connect Google Calendar

Meetings > Connected calendars > Connect Google Calendar. See Google Calendar.
2

Turn on Meet transcripts

In the Call recordings card, click Turn on on Google Meet transcripts. Google’s screen opens again: tick the box to let Kerux read your Meet transcripts, and click Continue.
Kerux reads transcripts of meetings you organized. It reads only the transcript text, never your recordings or other Google Drive files.

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What to turn on in Zoom

Zoom makes a transcript only when:
  • The host has a paid Zoom plan (Pro, Business or higher) with Cloud recording on.
  • Audio transcript is on: in the Zoom web portal, go to Settings > Recording > Cloud recording > Advanced cloud recording settings and tick Create audio transcript.
  • The meeting is recorded to the cloud (click Record > Record to the cloud, or turn on automatic cloud recording).
Then in Kerux: Meetings > Connected calendars > Call recordings > Connect Zoom, sign in to Zoom and click Allow. Kerux can only read your cloud recordings’ files and your Zoom account’s name and email. When Zoom cloud recordings shows Coming soon and no Connect Zoom button, connecting Zoom isn’t available in your workspace yet; Google Meet transcripts work meanwhile.

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How it works

  1. The meeting is in your connected calendar (or comes from a booking tool) with a Google Meet or Zoom link, and the contact is one of its attendees. See Meetings booked by contacts.
  2. When the meeting ends, Kerux starts looking for its transcript: a few minutes after the end, then less and less often, for up to 24 hours.
  3. When it’s there, Kerux adds it to the contact once and writes the summary once.
  4. No transcript after 24 hours: the call shows No transcript was saved for this call. Nothing else happens.
If Kerux isn’t sure which contact a meeting was with, the meeting waits in My tasks as a possible meeting. The transcript is kept on the meeting and goes to the contact (with its summary) as soon as you confirm who it was. Very long transcripts are kept up to their first 200,000 characters (several hours of conversation); the transcript says when it was cut.

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When there is no summary

The Calls card says why:

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Start a campaign when a call is summarized

Start a campaign from the Kerux event Call summary ready (see Start a campaign from what happens in Kerux). Leave Interest in the call unchecked for every call, or tick, for example, High to follow up only with interested contacts. In the campaign’s messages use {{trigger.call_summary}}, {{trigger.call_next_steps}}, {{trigger.call_interest}} and {{trigger.follow_up_date}}, plus {{meeting.title}} and {{meeting.start}}.

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Webhooks and API

  • Webhook meeting.transcript_ready fires once per contact and call when the summary is ready (or when there won’t be one), with meeting, transcript (source, length, speakers, whether it was cut), summary and summary_reason. See Webhooks.
  • GET /v1/leads/{id}/calls lists a contact’s calls with their transcript state and summary; GET /v1/meetings/{id}/transcript returns the text.

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Turn it off

  • Google Meet: Call recordings > Turn off. Disconnecting Google Calendar also removes the access.
  • Zoom: Call recordings > Disconnect. Kerux’s access is removed at Zoom.
Transcripts already saved stay on your contacts. Deleting a contact’s data (a deletion request) also deletes their call transcripts.